Privacy policy

Introduction

Welcome to The Ear Seed Co. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase products, or interact with our services.

Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Website usage data

  • Cookies and analytics information

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve website functionality and user experience

  • Respond to enquiries

  • Send marketing communications (only if you opt in)

  • Prevent fraud and maintain website security

Marketing Communications

If you subscribe to our newsletter, we may send updates, promotions, educational content, and wellness-related information.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Payment Security

Payments are processed through secure third-party payment providers. We do not store your full payment card details on our servers.

Cookies

Our website uses cookies to:

  • Improve site performance

  • Remember user preferences

  • Analyse website traffic

  • Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Payment processors

  • Shipping and fulfilment providers

  • Website hosting providers

  • Analytics and marketing platforms

These providers only receive the information necessary to perform their services.

Data Retention

We retain personal information only as long as necessary to fulfil business, legal, and operational obligations.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Privacy

Our products and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.